Client care
Delivery & Payment
Delivery
We currently deliver within Cairo and Giza. Every piece is handmade to order, so our concierge confirms your delivery date with you after you order.
| Region | Delivery fee |
|---|---|
| New Cairo (First, Third & Fifth Settlement, Rehab) | EGP 100 |
| Elsewhere in Cairo | EGP 150 |
| Giza | EGP 150 |
| Other governorates | Coming soon; you can still send your order |
Other governorates
Delivery to the other governorates is coming soon. You can already send your order: choose your governorate at checkout and our concierge will contact you with the options before anything is charged.
Payment
- Cash on delivery: pay when your order arrives.
- InstaPay: after you order, pay with our InstaPay link or code (raniarasmy@instapay) and send us the screenshot; we confirm and begin your piece.
- Orange Cash: transfer the total to our Orange Cash wallet (01223003918) the same way.
When you send a gift to someone else, we suggest InstaPay or Orange Cash so nothing is collected at their door.
Outside Egypt
International delivery is being prepared. You can already send an order request from checkout: choose “Outside Egypt” and our concierge will reply with shipping options and the total before anything is charged.