Client care
Questions
Are prices in Egyptian pounds?
Yes. All prices are in EGP.
Where do you deliver?
We currently deliver within Cairo and Giza, and other governorates are coming soon. You can still send your order from anywhere and our concierge will contact you.
How much is delivery?
EGP 100 to New Cairo and EGP 150 elsewhere in Cairo and Giza.
How can I pay?
Cash on delivery, InstaPay or Orange Cash.
Can I choose the scent?
Yes. Every piece can be scented in any of our twenty-two scents; choose it on the product page.
Can I send a gift with a message?
Yes. Add a message on the product page, and the recipient's details at checkout.
Can I order my own colours or a large quantity?
Yes. Send a bespoke request and our concierge will reply with a proposal and a price.
How long does my order take?
Every piece is made by hand to order; our concierge confirms your delivery date after you order.
Do you ship outside Egypt?
International delivery is being prepared. Choose “Outside Egypt” at checkout to send a request.