Returns & Exchanges

Every GLOW piece is handmade to order in the design and scent you choose, so we can't accept returns for a change of mind.

If something isn't right

If your piece arrives damaged or isn't what you ordered, message our concierge within 48 hours of delivery with photos of the piece and its packaging. We will repair or replace it, or refund you, whichever is right for your order.

Handmade by nature

Because every rose is shaped by hand, small differences in shape and shade from the photographs are part of the piece and not a defect.